Terms & Conditions

Terms of Sales

All accounts are COD (Cash on Delivery) until a signed, completed A.G. Maas Credit Application are received and approved by our credit department.

Returned Checks

A $30.00 fee will be assessed for all returned checks.

Damaged or Shorted Orders

Please inspect your shipment carefully.  Credits due to shortages or damages must be requested within 24 hours.

Orders of Non-Stock Items (Special Orders)

Orders may be placed for merchandise not stocked by A.G. Maas.  Minimum quantities may apply.  This merchandise is not returnable.  COD customers must prepay for special order items.

Returned Goods

All returns must be authorized using the following procedure:

  1.      Contact A.G. Maas to receive a return authorization.
  2.      Merchandise must be in full cases or units, as shipped, and in good condition.
  3.      All returns are subject to a 20% restocking fee.
  4.      A.G. Maas reserves the right to refuse any merchandise return.

Items NOT authorized for return:

  1.      Window Cleaning Supplies – no refunds, returns, or exchanges.  Please examine your items carefully before purchase
  2.      No returns on equipment
  3.      Opened packages
  4.      Items whose shelf life has expired
  5.      Special order merchandise
  6.      Items not purchased from A.G. Maas
  7.      Merchandise held by customer over 30 days
  8.      Used merchandise
  9.      Closeout sale items

Guarantees and Warranties

All manufacturers’ warranties are passed directly to our customer.  All merchandise is sold without warranty or other liability of any kind, except as expressly stated on packaged with, or accompanying such products.  In no event shall A.G. Maas be liable for any special, consequential or punitive damages; and the company’s liability on any claim for loss, or damage, arising out of, or connected with the sale, resale, or use of any products shall in no case exceed the selling price of such product, or part thereof involved in the claim.  ALL MERCHANDISE IS SOLD WITHOUT ANY IMPLIED WARRANTY OF MERCHANT ABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE.